Shipping & Returns

Shipping & Delivery Policy

Thank you for shopping with GownGlow! We are dedicated to bringing you beautiful fashion and gifts at affordable prices. Because we source our products globally to offer you the best deals, please review our shipping guidelines below.

1. Processing Times

 All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

 You will receive another notification with a tracking number once your order has shipped.

2. Estimated Shipping Times

To keep our prices low and our selection huge, we partner with premium global suppliers. Shipping times vary depending on your location:

 United States & Canada: 7–15 business days

 United Kingdom & Europe: 7–12 business days

 Australia & New Zealand: 8–15 business days

 Rest of the World: 10–20 business days

> Note: If you order multiple different items (e.g., a dress and a piece of jewelry), they may arrive in separate packages at slightly different times because they are dispatched from different specialized warehouses. Don't worry—they are all on their way!

3. Tracking Your Order

Once your order ships, we will send you an email with a tracking link. Please allow 24–48 hours for the tracking information to update in the system.

Returns & Refunds Policy

We want you to love your purchase! If something isn't right, we are here to help.

1. 14-Day Return Window

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

 Unworn, unwashed, and in its original condition.

 With all original tags and packaging attached.

2. How to Start a Return

To initiate a return, please contact our support team at hello@gownglow.com with your order number and the reason for the return.

 Please do not send your purchase back to the manufacturer address listed on the package. We will provide you with the correct return instructions and address.

 Customers are responsible for paying their own return shipping costs.

3. Damaged or Defective Items

If your item arrives damaged, incorrect, or defective, please contact us immediately at [Your Support Email] with a clear photo of the issue. We will review it right away and send out a replacement or issue a full refund at no extra cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

Need Help?

If you have any questions about your order or shipping status, our customer care team is always happy to assist. Reach out to us at hello@gownglow.com